Survey

Innovative Machining Survey

Constantly Pursuing Our Goal

Welcome to your Innovative Machining Survey

Dear Valued Customer,
Please complete the information request form below with as much detail as possible. Fields that have an (*)asterisk in front of them have to be completed. If a given field does not apply in your caseā€¦please enter N/A in that mandatory field.
*Company Name:
*Your Name:
*Your Title:
*Your Email:
*Phone Number:
*Fax Number:
*Company Address:
*City:
*State:
*Zip Code:

Survey Questions

Enter "Yes" for which best describes our customer service on each of the following dimensions.

5 = Excellent customer service - the best of all suppliers.

4 = Good customer service - better than most suppliers.
3 = Fair customer service - average customer service.
2 = Poor customer service - less than most suppliers.
1 = Unsatisfactory customer service - lowest of all suppliers.
1. Communications - How well do our employees communicate with you in both written and oral form?

Courteousness

Knowledge

Clarity

Responsiveness

2. Delivery - How well do we satisfy your delivery requirements?

Meeting Schedules

Quoted Lead Time

Accommodating Special Needs

Communicating Problems

3. Quotations - How well do we respond to your requests for quotations (RFQ's) and convey concise and useful information?

Clarity

Responsiveness

Value

Terms and Conditions

Helpful Information

4. Sales Personnel - How important a resource are our sales personnel to you?

Helpfulness

Knowledge

Visit Frequency

Integrity

5. Technical Support - How important a resource are our technical support to you?

Expertise

Problem Solving

Responsiveness

6. Quality - How well do our services satisfy your expectations?

Meeting Specifications

Consistency

Documentation

Communication

7. Packaging - How well do our services satisfy your expectations?

Score

8. Overall Customer Service Grade

Comments
To determine how well we are performing, and to help us improve in the future, we appreciate your time in completing the customer survey. Information provided by you, the customer, will not be shared or sold to anyone. All results will be kept confidential.